This Company Is Solving The Biggest Problem For Private Jet Flyers

What is the biggest problem for private Jet brochures? They are not activists who jump fences from the airport to vandalize the planes.

A company says that the most critical problems that affect the general travel experience are in the first and last 100 feet. In other words, it is what happens before and after its flight that can cause the most problems.

It is not something that has gone unnoticed. While private jet terminals, FBO, are remarkably more pleasant than large and congested airline terminals, there is room to improve.

Three of the largest private Jet operators in the US. Magellan Jets, a corridor, has done the same in his hometown of Boston. In fact, Amalfi Jets, based in Los Angeles, a corridor of the Boutique Charter, sends representatives to the soft outputs for reaction card customers wherever they leave.

However, demands on the ground want to provide a scalable option that is directly available for industry, corporations and consumers.

The company is the vision of private aviation executives who say they have learned in the difficult way of what can happen when the corridor or client does not have someone in the field to specifically care for their needs and ensure that everything that everything that everything I can go wrong.

“It was derived from our experience as Charter corridors and operators Charter,” says David Rimmer, co -founder of Tray on the Ground, former president of two Charter operators.

He says it is in the FBO where “controllable variables can go wrong.”

The 2021 start -up has been on the site during the last three Super Bowls and Rimmer says there are weekly activations, although he refused to provide specific numbers.

The cost is $ 1,000 per exit or arrival, more travel expenses. That includes a rental car for the health, something that is often critical to solve last minute problems.

“The minutes tell when you are on the floor,” says Rimmer, and although FBO often have courtesy cars, they are not always available when you need one.

Private terminals can also be full in high traffic airports, with dozens of flights arriving and leaving during peak periods.

Unlike regular airports, where flyers and drivers are guided to the correct terminal by signaling and once they get there, more signs of signage and flight, private flights work depending on the tail number of the plane in which It will fly. Your flight provider gives you the FBO that you are coming out and arriving, but not all flyers keep the information by hand. Drivers who do not regularly leave passengers in private terminals can also be confused.

Occupied airports can have up to five or six FBO separately, in some cases at the opposite ends of the field and sometimes operated by the same company. The industry has more than 600 charter operators in the US, and do not always use the same FBO every time.

It can mean that customers are left to a terminal to miles where they are waiting for their plane or, on the contrary, finding their rental or car service service to the incorrect installation upon arrival. Having someone on the sidewalk greets him when his car stops gets the trip with a good note, says Rimmer. It also guarantees a happy ending, he says.

In the middle, costume representatives have full hands. The catering is usually not marked by flight number or passenger name, but by tail number. The large operators of the floating fleet often change the plane depending on the operational needs. The media hurried to the flight crews that they consult with the FBO staff, who are responsible for storing the catering that has been delivered, could be told that there is no catering designated for their plane.

Rimmer says that in the FBO occupied, he has even seen luggage that goes to the wrong plane.

The suits on the floor work with clients where the members of the travel party could be addressing separate planes that go to different places. Rimmer says that the majority of the problems that are solved the costumes are solutionable, if it catches them with sufficient delivery time.

In one case, when it was clear that the catering would not be delivered on time, the suits representative went to local stores. He could recreate the catering order and have it ready to start, avoiding a delay or altering customers.

In another case, the representative noticed that a catering order of a high -end Japanese restaurant was missing condiments, something that could be fixed before customers or crew knew that something was wrong.

Since the crew is often occupied by preparing the plane for the game, the passengers who arrive have to go to the FBO reception counter, provide their tail number and then wait for the reception staff to seek and communicate with the crew so that they can enter the terminal. and greets passengers. Suits add that process greeting passengers and causing the process to move.

“If customers arrive early, they want to get on the plane, close the door and leave. We help to facilitate that when taking part of the crew load,” says Rimmer.

In great events such as the Super Bowl, where the FBOs are invaded, and the airplanes are remotely parked throughout the airfield, having a costume representative means “sometimes the squeaky wheel first handles their problems.”

Rimmer says that the costumes act as an extension of the letter corridor. All their contractors have experience in private aviation and identify passengers as part of the corridor team.

“Everyone likes the sausage. Nobody likes to see how it is done. We are taking care of anything that can go wrong,” says Rimmer.

That includes driving back to the house of a brochure to collect travel documents that left behind. In another case, they identified that a passenger did not have the right documentation. Suits could organize a visa upon arrival, something that could have prevented the passenger from even leaving the plane if it had not been handled in advance.

Other minor problems include ensuring that the requested newspapers and magazines are available and that the falls and trucks on the side of the plane have timely access to the asphalt so that the flyers are not waiting at a security door or sitting on their plane when they can be on the way .

Sometimes problems are critical. “We are the canary in the coal mine,” says Rimmer. His team has identified crew and cabin problems as part of his early work, notifying the corridor so that they can anticipate the problem.

In another case, Suits was able to solve a document problem with incoming passengers, allowing Flyers’ demands to take care of having a game on time.

Richard Zaher, CEO of Brokerage Paramount Business Jets points out that sellers are often found and greet customers when they leave or arrive locally.

He says that runners build relationships by obtaining a face -to -face time with their customers, who are spending hundreds of thousands of dollars on charter flights, but where the usual contact is text messages, emails and calls with attendees.

Zaher says that customers are impressed when their corridor takes the time of their day to come to the airport.

He calls suits on the floor “a very good idea.”

Kolin Jones, CEO of Amalfi Jets, says he decided to provide greetings for all the outputs of his reaction card program from the beginning.

Jones says that Amalfi’s airplanes already include transfers of black cars and complete catering for reaction card customers, so having someone on the site to guarantee a problem without problems makes sense.

After launching the broker, he saw the need when one of his first clients flew from the Teterboro airport, the most busy private airport in the country.

His client was heading to Europe, and the flight had to leave in a specific time, since he had an arrival slot in London.

The client was at the right airport but the wrong FBO. He was busy, and had trouble getting the staff to help him find his plane. Teterboro sees about 400 private and arrivals daily.

The graduate of the Embry-Riddle Aeronautics University uses pilots from his Alma Mater who are building flight time as health.

Jones says that customers enjoy chatting with a person who knows the various types of private jet, their range, luggage capacity, etc.

The representatives help with everything, from returning rental cars to verify that everything for the flight, including catering, is ready.

Jones says that future pilots enjoy being at the airport, and Amalfi helps connect them with the operators once they have enough flight time to be hired.

He says that health also serve as a quality control for Amalfi. Before each flight, they review the condition of the cabin and report.

“There are good operators, but one or two of their aircraft need some NAFT in the cabin. The photos of the operators are not always updated. Since we are seeing those first -hand aircraft, we can advance ourselves to the projects with our clients and place those those Airplanes on our Name list, “he says.